Returns and Exchanges
The RMA number is necessary to coordinate returns with our warehouse and accounting departments. All returned products must be in 100% complete, resalable condition. Products must be returned with original packaging that has not been written on or defaced, manuals, blank warranty cards, and other accessories provided by the manufacturer. Incomplete returns will not be accepted. We ask that you put any product boxes in an outer box to protect the goods on the return to us.
Free freight on orders is included on the condition orders will be accepted and not returned. For orders to be returned (if it is a customer error), original shipping may be included in the restocking fee of usually 20%.or $15 whichever is larger.
eToner.com offers two replacement
and/or return options
2. Return product for credit. Product box must be returned in "as shipped" condition.
Credits remain good for up to one year from the date they are issued..
Please Use Packing Boxes
Freight must be prepaid and insured to
our returns warehouse
How do I cancel an order that was just
If the order has already shipped, we will instruct you as to how to handle the shipment. We may ask that you refuse the shipment, or we may have to supply you with an address to send it back to.
All returns for credit or exchange are subject to a 25% restocking fee and must be completed within 30 days from the invoice date. After 30 days the manufacturer warranty applies and claims must be submitted directly to the manufacturer. We may take back goods more than 30 days old, but restock fees will have to be applied depending on how long ago the sale was.
Any items that are damaged, defective or incorrectly shipped should be factory sealed in new condition and include original packaging with all unmarked manuals, accessories, and warranty cards.
Certain opened items carry restrictions regarding returns: All products that have been opened may only be returned if there is a manufacturer defect. Most manufacturers simply do not allow opened non-defective items to be opened for credit or exchange.