Returns and Exchanges
eToner.com may accept returns or exchanges within 30 days from the date of delivery, after which we will try to authorize a return but cannot guarantee it. If there is a problem with a product you ordered please contact customer service and request an RMA number and instructions to return the product and we will exchange the product with a working product..

The RMA number is necessary to coordinate returns with our warehouse and accounting departments. All returned products must be in 100% complete, resalable condition. Products must be returned with original packaging that has not been written on or defaced, manuals, blank warranty cards, and other accessories provided by the manufacturer. Incomplete returns will not be accepted.

Free freight on orders is included on the condition orders will be accepted. For orders to be returned, original shipping may be included in the restocking fee.

eToner.com offers two replacement and/or return options
1. Replace defective product (cross ship). eToner.com will ship a replacement, billed to your credit card, upon receipt of the defective product.

2. Return product for credit. Product box must be returned in "as shipped" condition.

You Must Use Packing Boxes
Items must be received in undamaged condition, individual items should be packed in "shipping boxes" which protect the goods so that our suppliers and vendors get them back in good condition. Individual items damaged in transit will void any returns.

Freight must be prepaid and insured to our returns warehouse
The customer is responsible for shipping returns to our warehouse, and eToner.com will pay to ship the replacement back to the customer. We ask that shipments to our warehouses be done using UPS or FedEx so you can get a tracking number and be sure that the shipment does arrive.

How do I cancel an order that was just placed
Some orders are released from our warehouse within a few minutes. The best way to try to cancel an order is to call our customer service line at 1 800 365-5566, you can also send an e-mail to cs@etoner.com.  We cannot guarantee that we will be able to cancel your order, but in many cases it can be done. You will receive a confirmation if your order was cancelled. We will do our best to cancel your order.

If the order has already shipped, we will instruct you as to how to handle the shipment. We may ask that you refuse the shipment, or we may have to supply you with an address to send it back to.

All returns for credit or exchange are subject to a 25% restocking fee and must be completed within 30 days from the invoice date. After 30 days the manufacturer warranty applies and claims must be submitted directly to the manufacturer. We may take back goods more than 30 days old, but restock fees will have to be applied depending on how long ago the sale was.

Any items that are damaged, defective or incorrectly shipped should be factory sealed in new condition and include original packaging with all unmarked manuals, accessories, and warranty cards.

Certain opened items carry restrictions regarding returns: All products that have been opened may only be returned if there is a manufacturer defect. Most manufacturers simply do not allow opened non-defective items to be opened for credit or exchange.