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 Do you have this product in stock? |
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Most of the products
we carry are in stock. However, should it occur that we are temporarily
out of stock,
an eToner representative will be in
touch with you at once. Feel free to call 800 365 5566 and we will be glad
to check stock for you.
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How can I cancel a
backordered product? |
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Send us an email with your
order number and the item part number and description to cs@etoner.com,
We will respond with an email
confirmation of the cancellation.
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How do I cancel an order that was just placed? |
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Many times orders are
released from our warehouse within minutes of your submitting the order, so we cannot guarantee that we will
be able to cancel your order, however in many cases your order can be
cancelled without any charge. You will receive an email confirmation if
your
order was cancelled.
If you still receive the order, you can refuse
delivery and avoid the cost of return shipping. There may be a 15% restock
fee on refused shipments. If you do not refuse delivery, then you must get a RA ( Return Authorization)
number from customer service. Restock fees still apply. The
package must be unopend in new "as shipped" condition to
be eligible for a
return for credit. A 15% restock fee will apply.
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Can I stop by eToner to pick up an order?
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We do not offer Will Call or
pickup service from our office or warehouse locations.
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Will you give me a
quote for the items that I want to order?
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Yes,
feel free to call us at 800 365 5566 or email
or fax to 800 289 8083 your request for quotations.
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Do you offer
rebates?
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Products purchased from
eToner are eligible for current manufacturer rebates. If a product
currently has a manufacturer rebate, then you
can usually get the rebate forms from the manufacturer's web site. Sometimes the rebate form is included with the product. eToner does not
supply any rebate coupons or forms.Your invoice from eToner can be used to
apply for the rebate.
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Can you send me a
catalog?
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All of our products are
showcased online. We do not offer a printed catalog.
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What are the
shipping & handling fees & sales tax? |
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We
do not charge shipping on orders of $75 or more, shipping is $6 on
o. There is no sales tax unless you are in the
state of Connecticut. We will ship from the closest
warehouse to you that has your item(s) in stock, so that even ground delivery might only
take 1 or 2 days. We do ship to APO and FPO. We do not ship
to PO Boxes. Click here for our statement of
shipping terms. |
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What are the
methods of payment? |
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We accept Mastercard, Visa,
Discover, and American Express cards with no surcharge. Credit cards must be issued by a US
bank with a US billing address.
You can place your
order using credit card securely online from our Web site at any
time. To prevent credit card fraud
if you are not shipping to the credit card's billing address, then you MUST let the credit card issuing bank
know your alternate shipping address. Your credit card bank phone number is usually
located on the back of your credit card. We will then call the bank
to verify this address before shipping your order. We do accept wire transfers. You can
obtain the necessary wire transfer information from a salesperson. We will ship
immediately upon verification of receiving the wire transfer which could
take up to 5 business days. You can also prepay by sending a
check or money order. Personal or company checks will take about 1 week to clear
before we ship. We do accept Purchase Orders. The credit
application can be found here. Please allow for up to two business days to process
the application and PO. We do not accept COD orders.
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Can you give me a
price quote?
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Call or eMail us for a price
quote. All products listed on the web site include the manufacturer's part number.
When speaking to our sales staff, please use these part numbers to reference
the products you would like to purchase.
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Can I get a
reseller discount and tax removed if I am purchasing from the state of
Connecticut? |
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eToner does offer a reseller
program. Tax will be removed from your order.
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Can I get an
academic discount? |
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eToner does offer special
discounts, however, our pricing is super low for EVERYONE.
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Didn't find
your questions answered in our fax, feel free to contact
us. |
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FAQ