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    eToner.com

  
 
 New toner at low prices.
  Why pay more?   
  

  
tel  (800) 365-5566   (860) 350-4839
  fax (800) 289-8083   (860) 350-4842
 




    FAQ
 
   

      Do you have this product in stock?    Back to top
      Most of the products we carry are in stock. However, should it occur that we are temporarily out of stock, an eToner representative will be in touch with you at once. Feel free to call 800 365 5566 and we will be glad to check stock for you.
   

How can I cancel a backordered product?   Back to top
Send us an email with your order number and the item part number and description to cs@etoner.com, We will respond with an email confirmation of the cancellation.
   

How do I cancel an order that was just placed?   Back to top
Many times orders are released from our warehouse within minutes of your submitting the order, so we cannot guarantee that we will be able to cancel your order, however in many cases your order can be cancelled without any charge. You will receive an email confirmation if your order was cancelled. 

If you still receive the order, you can refuse delivery and avoid the cost of return shipping.  There may be a 15% restock fee on refused shipments. If you do not refuse delivery, then you must get a RA ( Return Authorization) number from customer service. Restock fees still apply. The package must be unopend in new "as shipped" condition to be eligible for a return for credit. A 15% restock fee will apply.
   

Can I stop by eToner to pick up an order?   Back to top
We do not offer Will Call or pickup service from our office or warehouse locations.
   

Will you give me a quote for the items that I want to order?   Back to top
Yes, feel free to call us at 800 365 5566 or email or fax to 800 289 8083 your request for quotations.
   

Do you offer rebates?   Back to top
Products purchased from eToner are eligible for current manufacturer rebates. If a product currently has a manufacturer rebate, then you can usually get the rebate forms from the manufacturer's web site. Sometimes the rebate form is included with the product. eToner does not supply any rebate coupons or forms.Your invoice from eToner can be used to apply for the rebate. 
   

Can you send me a catalog?   Back to top
All of our products are showcased online. We do not offer a printed catalog.
   

What are the shipping & handling fees & sales tax?   Back to top
We do not charge shipping on orders of $75 or more, shipping is $6 on o. There is no sales tax unless you are in the state of Connecticut. We will ship from the closest warehouse to you that has your item(s) in stock, so that even ground delivery might only take 1 or 2 days. We do ship to APO and FPO. We do not ship to PO Boxes. Click here for our statement of shipping terms.

What are the methods of payment?   Back to top
We accept Mastercard, Visa, Discover, and American Express cards with no surcharge. Credit cards must be issued by a US bank with a US billing address.
You can place your order using credit card securely online from our Web site at any time. To prevent credit card fraud if you are not shipping to the credit card's billing address, then you MUST let the credit card issuing bank know your alternate shipping address. Your credit card bank phone number is usually located on the back of your credit card. We will then call the bank to verify this address before shipping your order. We do accept wire transfers. You can obtain the necessary wire transfer information from a salesperson. We will ship immediately upon verification of receiving the wire transfer which could take up to 5 business days.  You can also prepay by sending a check or money order. Personal or company checks will take about 1 week to clear before we ship. We do accept Purchase Orders. The credit application can be found here. Please allow for up to two business days to process the application and PO. We do not accept COD orders.
   

Can you give me a price quote?   Back to top
Call or eMail us for a price quote. All products listed on the web site include the manufacturer's part number. When speaking to our sales staff, please use these part numbers to reference the products you would like to purchase. 
   

Can I get a reseller discount and tax removed if I am purchasing from the state of Connecticut?   Back to top
eToner does offer a reseller program. Tax will be removed from your order.
   

Can I get an academic discount?   Back to top
eToner does offer special discounts, however, our pricing is super low for EVERYONE.
   
Didn't find your questions answered in our fax, feel free to contact us.